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Travel Advice FAQs

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Health and Medication

  • We suggest that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for trip cancellation, trip interruption, emergency medical and emergency evacuation/ repatriation, trip delay, baggage delay and more. We can suggest a competitive plan when booking your cruise with us.
  • It is worth bringing the name, address and telephone number of your Primary Care Physician with you, as this is usually required by insurance companies if you become ill. 

  • It's your responsibility to ensure that you meet the country's requirements, this information can change at any time. Riviera cannot be held responsible, we would highly recommend you source the latest information either using the links below or by contacting your trusted travel advisor.

  • If you have a physical disability or are undergoing medical treatment that may affect your ability to travel please inform us at the time of booking.
  • If your circumstances change after booking, please write to us in advance so that we can advise you if the ship is equipped to meet your needs. We also advise that you check with your travel insurance provider as your policy may be affected. 
     

Other useful information

You can access a checklist of things you can do to make air travel quicker and easier by visiting the www.tsa.gov/travel.

  • During the summer months, water levels can fluctuate on Europe’s rivers which may result in low water conditions in specific destinations. 
  • As ever, we monitor this very closely and we will contact you immediately if there is likely to be any impact to your upcoming cruise.
  • Whilst we will endeavour to provide you with as much notice as possible, the situation can evolve rapidly and it is impossible for us to predict if a cruise will be affected more than a few days in advance.
  • Rest assured, we will contact you right away if your cruise is going to be affected, and there is no need for you to call us.
  • Should your cruise be affected, you will be covered by our European River Cruise Assurance Policy.
  • Riviera’s ethos is to provide you with an exceptional holiday experience, and you can be sure that we will only operate your holiday if we are fully confident that we can deliver on that promise. We rigorously follow the latest guidance issued by the Foreign, Commonwealth and Development Office (FCDO). Whatever happens, we will ensure you have a safe and happy holiday, guaranteed.

Popular FAQs

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General FAQs

Here you'll find all of the frequently asked surrounding our tours, cruises and holidays questions and their answers.

Read our General FAQs

Passengers with Reduced Mobility FAQs

Mobility is an important factor when choosing the right holiday for you. Find out all you need to know for passengers with reduced mobility, from accommodation and air travel to guided tours and river cruises.

Read our Mobility FAQs
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Group Bookings FAQs

Booking a group trip of 8 or more? Take a look at our group bookings FAQs for information on group travel, discounts and more - all of your questions answered.

Read our Group Bookings FAQs
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European River Cruise Assurance FAQs

Our River Cruise Assurance explains what we do to keep your holiday going and the compensation we pay if we are unable to do so if river conditions, industrial actions, mechanical faults, or other factors impact your cruise.

Read our River Cruise Assurance FAQs

Holiday FAQs

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Yacht Cruise FAQs

Find the answers to some of our most frequently asked questions on Yacht Cruises here!

Read yacht cruise FAQs
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Solo Travelers FAQs

Find the answers to some of our most frequently asked questions for those looking to travel solo with Riviera.

Read our Solo Travelers FAQs

General & booking enquiries

To book or find out more about a holiday with Riviera Travel, please speak to our friendly team of experts.

Customer service

To discuss an existing holiday or make any changes to your booking, please contact our friendly customer service team.

Travel agents

If you are a travel agent and wish to talk to our dedicated agency sales team, please email us.

Our address

Riviera Travel
328 Wetmore Road
Burton-on-Trent
Staffordshire
DE14 1SP
United Kingdom

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If you are a journalist or blogger and have a press enquiry, please contact our PR team.

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